Our Perspectives

Latest insights on contact center AI

Explore the latest advancements and trends shaping the
future of contact centers wih AI and a hybrid workforce

DeepTalk

Power of Real-Time Sentiment Analysis: A Game Changer for Contact Centers?

Nov 23, 2024

5 Min

Effective AI Use

DeepTalk

Are Traditional Customer Service Channels Killing Your Brand? Here’s How AI Can Save You?

Nov 18, 2024

5 Min

Effective AI Use

DeepTalk

From Static Menus to Conversations: Is the Future of IVR with AI ?

Nov 16, 2024

6 Min

Effective AI Use

DeepTalk

Why does working with LLMs feel like a Situationship?

Nov 8, 2024

4 Min

Effective AI Use

DeepTalk

How to Build an AI Contact Center Handling Millions of Calls?

Oct 19, 2024

4 Min

Effective AI Use

DeepTalk

How to Eliminate Hallucinations and Errors in Conversational AI?

Oct 11, 2024

5 Min

Effective AI Use

DeepTalk

How Do I Choose the Right LLM?

Oct 5, 2024

4 Min

Effective AI Use

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