Our Approach
Our approach enables our solutions to accelerate AI Adoption at scale.
We deliver results for our clients by tailoring technology to their needs, blending AI and human agents, and ensuring end-to-end execution with our 3-in-a-box teams
Tailoring Technology to Client Preferences
Enterprise can choose from the technological options available to make AI work. Our configurator enables clients to input their scale and preferences and DeepTalk configures the most suitable Technology combinations that is fit for purpose.
The Symphony Configurator takes the right technology from the Toolkit that allows your chosen LLM, voice model, and cloud infrastructure to create the best solution that allows us to consistently deliver intelligent and reliable outcomes.
Pluggable LLM architecture – Open AI and Open Source
Configurable STT and TTS, connecting to top providers
Channels:
API integrations:
Optimal mix of AI and human agents
The mix of Artificial and Human Intelligence is the best approach to get things done effectively with high productivity. With such an optimal agent mix, we own the full Customer Experience (CX) charter.
hybrid workforce to bring the best of both
to efficiently access global talent
End-To-End Execution
We have the hands-on expertise to bring you the most impactful implementation. Our 3-in-a-Box multi-faceted teams have the experience in operating customer care centers for 20+ years
in Model Training, Workflow Designing, AI Personas
for better Dashboards, Insights, Adoption
for aligning preferences, performance and pricing
Benefits
to get in-depth view of your enterprise needs
Productivity & performance improvement targets
to build trust and understanding in the final products
and Value Capture
roadmap in close client collaboration
implementation for assisted adoption
Measurement to drive higher client satisfaction
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