Our Work

Scaling AI for Enterprise Customer Care

DeepTalk's approach is highly configurable. Our specialised toolkit and deep domain expertise bring scalable and reliable AI solutions.

Our AI agents work independently and with humans. AI Quality Assurance and Conversational Analytics drive up performance and efficiency.

Hybrid Orchestration

AI Adoption needs careful orchestration of LLM creativity, code-based logic and human judgment. Our Hybrid orchestration approach strikes that balance and is therefore able to deliver remarkable accuracy and reliability.

See Comparison
Rule-Based Orchestration
  • Menu-driven bots with limited natural language capabilities
LLM-Based Orchestration
  • Generative AI “Agents” trained on large databases of knowledge perform decision making
Hybrid AI Orchestration
  • Best of both Rule-based and LLM-based orchestrations, while avoiding their pitfalls.
Flexibility of Conversation
Limited to predefined paths and responses
High flexibility, can handle varied complex conversations
Dynamic responses with structured decision pathways
Adherence to SOPs
Strictly adheres to SOPs as explicitly programmed
Can be trained to follow but intermittently
Adheres to SOPs, allowis exceptions
Customization, Personalization
Generally static, based on predefined decision trees
Excellent ability based on context and user history
Personalizes while ensuring consistency
Implementation Complexity
Simpler to implement with defined rules
Complex to implement, requires model training and tuning
Moderately complex, balancing AI training with rule-based logic.
Cost
Lower cost with e straightforward systems.
Higher cost due to complexity and resource need
Optimized cost due to smaller LLM prompts
Latency
Voice conversations generally not implemented
High latency lead to lag in conversation
<2 sec latency - natural sounding voice conversation
Scalability for new scenarios
Moderate, dependent on manual updates
Highly scalable, can learn and adapt from interactions
Scalable with AI adaptability and rule-based efficiencies
User Experience
Less engaging due to predictable responses.
More natural and engaging user experience.
Superior user experience - natural interactions with reliable consistency

DeepTalk
Toolkit

The instruments of our Symphony are brought in from the best available latest technologies. Sometimes we can find the right tool from other creators. Other times, we need the perfect tool, made specially for customer care centers – Hence the DeepTalk Toolkit

The DeepTalk Toolkit enables faster development driven by reusable tools. This toolkit includes essential building blocks of AI Agents, Agent Assist, Conversational Analytics and Quality Assurance

Powered by the best LLMs

  • Capable of human-like conversations with customers
  • Real time responses with low latency
  • Appropriate intonation and empathy
  • 80+ languages supported
  • 8+ channels including Voice, WhatsApp, App, Website, Instagram & Facebook messenger
  • Can handle both inbound and outbound communication
  • Adept in open-ended discussions and seamless context switching
  • Resolve issues beyond typical workflow boundaries

Realtime assistance to your human agents

  • AI listens to the call between customer and human agent, and provides ideal responses
  • Suggests agent the exact response to be given to the customer
  • AI connects to your multiple backend systems, fetches and analyzes the data, and provides the final answer to the agent
  • No need to put the customer on hold
  • Ensures that agent follows the SOP
  • Automates after call work / summarization
  • Improve efficiency by 30%

Performance monitoring of agents - designed by experts, powered by AI

  • Presents a comprehensive view of your customer care center in one place
  • Custom built by experts having years of customer center experiences, in close client collaboration
  • Generates detailed insights on the conversations & useful alerts
  • Also enables custom real-time Dashboards, Reports and Data Analysis

Detailed Agent and Use cases level quality assessment by AI

  • AI performs quality checks on the recorded customer calls,
  • Suggests feedback for improvement
  • Empowers QC for 100% calls vs ~2%
  • Supports custom parameters definitions for assessment
  • Pinpoints exact conversation points with appropriate feedback
  • Reduces agent variability
Our Products

Delivering customer delight across
a range of real-world use cases

  • Verticalized micro-apps fit for your use case
  • Faster implementation with pre-configured workflows

AI Police Verification

AI Agent gives the status of Police Verification based on customer details and also shares details on the next steps needed

AI Butler

AI agent answers general queries based on hotel documents and also raises tickets with appropriate staff for specific customer requests

AI Destination specialist

AI agent for amusement park excels over traditional chatbot in handling unstructured queries in a more human like way and also provides relevant images besides text responses

Mall Visit Planner

The customer wants to make the best use of their time when visiting a mall and the AI agent suggests the right itinerary, with shops and parking lot details, to accomplish that

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